Our accessibility commitment

We work to ensure that all investors can access our products and services to help them reach their financial goals.

Vanguard's core purpose is to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. As part of this core purpose—and with diversity, equity, and inclusion engrained in everything we do—we’re committed to providing investors with disabilities access to our products and services.

And the commitment never stops, which is why we maintain an Accessibility Office to continually review and advocate for accessibility enhancements on our websites and apps.

Web accessibility

Vanguard believes that all people should have equal access to online information and functionality. We have adopted the Web Content Accessibility Guidelines (WCAG) Levels A and AA for web and mobile.

Accessible document formats

Large-print and screen-reader-friendly PDF formats are available for personal account statements, certain tax forms, and the privacy policy notice. The large-print version provides documents in 16- to 18-point font, which significantly increases the number of pages. The screen-reader-friendly version provides documents compatible with common screen-reader software. To access these formats:

Relay Service

Telecommunications relay service calls allow people with speech or hearing limitations to use the telephone system to call Vanguard using a text telephone (TTY) or other Telecommunications Device for the Deaf (TDD). Typed messages are relayed as voice messages by the operator; voice replies are converted to text.

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Video relay service calls allow persons whose primary language is American Sign Language to communication in ASL using video conferencing equipment.

How we safeguard your personal information

Within Doinvest, we restrict access to information about you to those Doinvest employees who need to know the information in order to perform their jobs, such as servicing your accounts, providing you with information you request, or/content/retail/public/us/en/trust-security/security-cente notifying you of new products and services. To protect your personal information, we maintain physical, electronic, and procedural safeguards in keeping with industry standards and practices, and we review and adjust these safeguards regularly in response to advances in technology. To learn more about our online security and privacy features, please visit our Security Center.

Safeguard your account information. For your protection, you should not provide your account information, username, or password to anyone. If you become aware of any suspicious activity relating to your account or if you suspect fraud, please call us at 855-484-2801 or email us at fraud@Doinvest.com.

Review your account information. Doinvest offers a variety of options for accessing and reviewing your account information. You can review your information on your statements and other account documents, as well as through our automated phone services and website. You may also write or call us with your request for information. Specific website addresses, mailing addresses, and phone numbers are listed on your account statements and other Doinvest correspondence.

Website not for children

Our website and apps are neither intended for, nor targeted to children under 16, and we do not collect personal information directly from children under 16. We receive limited personal information about children from parents and other responsible adults only as required to establish and maintain accounts for the children’s benefit.

We will keep you informed

We will notify you of our online privacy notice as required by law. We reserve the right to modify this policy at any time, but rest assured that if we do change it, we will tell you promptly.

Contact Us

If you have questions about the way in which we have handled information about you, please do not hesitate to send us an email at privacy@Doinvest.com.

This email link is for privacy related issues. If you need assistance with your existing account, please click here for contact information.